Key Performance Indicators

Every organization needs to measure the achievement against the goals that have previously been set forth. Contributing indicators are monitored and maintained within a set of pre-defined ranges in order to ensure that the goals are achieved timely.

With Key Performance Indicators (KPIs), an organization or company can define and help deliver instant access to personalized views of key business information that reflect the process efficiency in delivering outcome.

Key Goal Indicators (KGIs) identify and measure service outcomes in terms that tell management whether a service has achieved its business objectives. They measure the effectiveness and efficiency of the service products.

Key Performance Indicators (KPIs) are lead indicators that measure how well a service’s internal processes are performing. KPIs are quantifiable measurements, agreed to beforehand, that are identified as critical factors in achieving the organizational goals or mission.

Critical Success Factors (CSF) are the most important things to do to increase the probability of success of the process. CSF are the strategic, technical, and organizational implantation prerequisite. CSF focuses on obtaining, maintaining and leveraging capability, skills and behavior.